Refund policy

Effective 8 September 2026

This policy applies to Segmelo Pro orders placed through Paddle. Pro is a one-time perpetual software license for up to 2 active installations, not a subscription.

Requesting a refund

For a Paddle-processed order, use the support link in your purchase receipt or visit Paddle buyer support to request a refund. Include your order reference and explain the request. For problems with the software, contact admin@segmelo.com or use Segmelo Support. Please do not include payment-card details.

How requests are handled

Paddle is the reseller and Merchant of Record for these orders and handles payment refunds. Segmelo can help investigate product problems; unresolved issues can be raised with Paddle. Eligibility is determined under applicable consumer law and the Paddle Refund Policy applicable to your transaction.

Your rights

This policy does not limit mandatory consumer rights, including applicable withdrawal rights and remedies for defective or misdescribed software. Any lawful exception for immediately supplied digital content depends on the required conditions and consent; using the software does not by itself universally remove your rights.

Discretionary requests

Segmelo does not offer an additional voluntary money-back guarantee. Paddle may consider discretionary requests under its own policy; making a request does not guarantee approval. The absence of an additional guarantee does not affect your statutory rights.

Related information

See the Pricing page, Terms, and Privacy policy. A refund of the Pro purchase may end the associated Pro entitlement; it does not create a recurring charge.